Customer Service Policy
Refunds and Returns:
Client satisfaction is a top priority. If you are dissatisfied for whatever reason, please contact me at firstname.lastname@example.org within 15 days of the date of purchase to request a refund. Requests for refunds after 15 days from the date of purchase will not be eligible for consideration.
To be eligible for a refund, the item must be returned unused in the same condition as received, with the tag intact, using a service that provides tracking and insurance coverage. Shipping costs are the responsibility of the customer and not eligible for re-imbursement.
Refund payments will be made either by cheque or e-transfer following receipt by email to email@example.com of the shipment date and tracking number. A refund to your credit card is not possible at this time.
If a refund is requested because of a product issue, there is the option of replacement.
I take pride in ensuring the quality and integrity of my designs and do a quality check before shipping out your order. If somehow, a defect is discovered, photos of the defect are requested to be sent to firstname.lastname@example.org and the item returned to Jewelry by Fran Green. Once notice of the shipment date and tracking number is provided by email, a replacement will be shipped out free of charge.
Thanks for your understanding.